FAQs
Popular Questions We Receive From Our Customers
AM I COMMITTED AFTER GETTING A QUOTE?
No, never! You are not committed after receiving a quote from us. Our quotes are provided free of charge and come with no obligation. When you receive a quote, it will include a breakdown of the jewellery you’re envisioning, along with associated costs. We will also offer recommendations that align with your vision. This information serves as a foundation for us to explore various metal and gemstone options or make design adjustments to ensure we deliver the best possible outcome within your chosen budget.
WILL I BE ABLE TO TAKE PART IN THE PROCESS?
Certainly, you can absolutely be a part of the custom jewellery design process. Your involvement is crucial to ensuring the best possible outcome. If you have a clear vision of what you want, we’ll work closely with you to bring your design to life based on your instructions. Alternatively, if you have a more general idea of your preferences, we’re here to assist and guide you, helping you refine your concept into a jewellery piece you’ll adore.
HOW LONG DOES IT TAKE TO CREATE A CUSTOM PIECE OF JEWELLERY?
The duration for crafting custom jewellery varies depending on the complexity of the piece. Typically, we advise allowing 30 to 40 days for the entire process, which includes periodic check-ins with you during production to accommodate any necessary adjustments. This ensures that your custom jewellery is completed to match your exact vision.
However, in extremely rare instances, we have managed to fulfill “rush” orders exceptionally quickly. Our fastest turnaround time on record is just three days from the initial contact.
MY WHITE GOLD RING LOOKS YELLOWISH?
White gold rings may appear yellow over time because they are typically rhodium plated to achieve a bright, chrome-like shine. To maintain the original white color, periodic rhodium plating is necessary to restore its lustrous appearance.
CAN I WATCH MY ITEM BEING REPAIRED?
Absolutely! While our security and insurance policies prevent customers from physically entering the repair area, you can still observe the repair process. Our goldsmiths work within view through glass windows, and we also have Wi-Fi cameras installed at each repair station. This ensures complete transparency, allowing you to witness the repair of your item without any hidden secrets.
MY RING SPINS AROUND ON MY FINGER?
It’s not uncommon for rings to spin around your finger, especially if your knuckles are larger than the base of your finger. This can happen because rings are typically sized to fit comfortably over the knuckle when they are put on. However, there are several solutions to address this issue and ensure a better fit for your ring.
One option is to have your ring resized to better match the size of your finger, taking into consideration both the knuckle and the base. Alternatively, you can explore various resizing techniques or consider the use of ring guards or sizing beads to prevent excessive spinning.
To find the most suitable solution for your specific ring and finger, we recommend visiting our store. Our experts can assess your situation and discuss the available options to ensure your ring fits comfortably and securely. Your comfort and satisfaction are our top priorities, and we are here to help you find the perfect solution for your spinning ring.
HOW OFTEN SHOULD I HAVE MY JEWELLERY INSPECTED FOR DAMAGE, CLEANING OR MAINTENANCE?
Maintaining the beauty and longevity of your jewellery is important, and we highly recommend a regular schedule for inspections, cleaning, and maintenance to ensure that your cherished pieces continue to shine and stay in pristine condition.
Here’s a suggested service interval for various jewellery-related services:
Inspection for Damage: We recommend having yourjewellery inspected at least twice a year. Regular inspections can help identify any loose stones, worn prongs, or potential issues that might go unnoticed. Catching problems early can prevent further damage and costly repairs.
Cleaning: Over time, dust, dirt, oils, and everyday wear can diminish the luster of your jewellery. We suggest cleaning yourjewellery every 3 to 4 months to maintain its brilliance. You can bring your pieces to our store, and we’ll be happy to provide a complimentary cleaning service to restore their sparkle.
Maintenance: Depending on the type ofjewellery and how frequently it’s worn, certain pieces may require maintenance at different intervals. For example, rings that are worn daily may need prong tightening or rhodium plating every 1 to 2 years to ensure stones are secure and white gold maintains its lustrous appearance.
Specialty Services: For more intricate or valuable pieces, such as heirloomjewellery or vintage items, we recommend a professional assessment every 1 to 2 years. These pieces often require delicate care and specialized attention to preserve their historical and sentimental value.
Remember that regular care and maintenance not only enhance the aesthetics of yourjewellery but also extend its lifespan. By following these suggested intervals, you can enjoy yourjewellery for years to come and pass down your treasured pieces to future generations in impeccable condition. Feel free to visit our store anytime for a complimentary inspection and cleaning to keep yourjewellery looking its best.
WHAT IS THE MOST SERIOUS REPAIR ISSUE?
One of the most significant repair issues when it comes to jewellery is related to the security of gemstones, especially in rings. The setting tips or prongs that hold gemstones in place are crucial for keeping these precious stones secure. No one wants to experience the loss of a valuable gem from their jewellery piece.
Over time and with regular wear, the claws or prongs that secure a gemstone can wear down or even break off. This can be caused by various factors, including everyday activities, accidental impacts, or exposure to harsh chemicals. As a result, it’s essential to check the condition of these settings frequently to ensure the stones remain firmly in place.
Routine inspections are crucial because they allow for the early detection of any issues with the prongs. If weakened or damaged prongs are identified promptly, they can be repaired or replaced, preventing the risk of gemstone loss. Neglecting to address this issue can lead to the gemstones becoming loose or falling out, which not only diminishes the aesthetic appeal of the jewellery but can also result in significant financial loss.
To safeguard your precious gemstone jewellery, we recommend regular assessments by a professional jeweler who can expertly examine the condition of the prongs and make any necessary repairs or replacements. By staying proactive and attentive to this issue, you can enjoy your gemstone jewellery with confidence, knowing that your precious stones are securely set and protected for years to come.
How do I know I am getting my own diamonds back?
Deal with a reputable jeweller that you trust. Also we will check the stones together, before and after.
How do I know if I have a reaction to gold?
Determining whether you have a reaction to gold jewellery can be a valuable insight into your skin’s sensitivities and the composition of your jewellery. Gold jewellery is typically made with a specific karat rating, such as 18kt, which indicates the purity of the gold used in the alloy. In the case of 18kt gold, this means that 18 parts out of 24 are pure gold, constituting approximately 75% of the alloy. The remaining 25% comprises other metals that are intentionally added to the gold alloy for various purposes, such as altering the item’s color or enhancing its properties, including hardness and malleability.
It’s important to note that gold itself is a pure metal, and allergic reactions to pure gold are extremely rare. However, individuals may experience allergic reactions or skin sensitivities to the other metals mixed with gold in the alloy. The lower the karat rating of the gold, the higher the proportion of other metals present in the alloy. Among these additional metals, nickel is a common culprit for allergies and skin reactions.
Nickel allergies are relatively common, and individuals with sensitivities to nickel can experience itching, redness, and irritation when their skin comes into contact with nickel-containing materials. Therefore, if you suspect that your skin is reacting to your gold jewellery, particularly if it’s a lower karat gold or if you’ve experienced similar reactions in the past, nickel sensitivity is a likely candidate.
If you suspect a nickel allergy or have experienced skin reactions while wearing certainjewellery items, it’s advisable to consult with a dermatologist or allergist for a definitive diagnosis. They can perform patch testing to identify specific allergens and provide guidance on how to manage and avoid allergic reactions to metals like nickel. In such cases, opting for nickel-free or hypoallergenic jewellery may be a suitable solution to enjoy your jewellery without discomfort or skin irritation.
I Can't Remove My Ring - It's Stuck!
If you find that you’re unable to remove your ring, and it’s feeling stuck on your finger, we have a specialized tool to assist with this situation. Our trained professionals can safely and painlessly cut through the ring while it’s still on your finger to free it. We provide this service at no cost to you.
We strongly advise against attempting to force the ring off by yourself, as this can lead to increased swelling and potentially cause more discomfort. Instead, please reach out to us, and we will be more than happy to assist you promptly and ensure the safe removal of your ring without causing any harm or additional discomfort. Your well-being and the preservation of your jewellery are our top priorities.
Can I wait for my repair?
Certainly, for minor repairs, you are welcome to wait while the work is being done. We understand the convenience of witnessing the repair process firsthand.
However, it’s important to note that all repairs are handled on a first-come, first-served basis to ensure fairness to all our valued customers. If you need your repair to be expedited or require a “rush service” with a quicker turnaround, we will make every effort to accommodate your request, typically within a two-hour timeframe. Please be aware that rush services may incur an additional charge to cover the expedited work and resources required.
We appreciate your understanding and are committed to providing the best possible service to meet your needs, whether it’s a minor repair while you wait or a speedy solution with our rush service option. Your satisfaction is our priority.
What is the difference between white gold and platinum?
White gold and platinum are both popular choices for jewellery, but they have distinct differences. White gold is an alloy of yellow gold mixed with white metals like nickel or palladium and is usually rhodium-plated for a bright, white appearance.
Platinum, on the other hand, is a naturally white and durable metal, making it hypoallergenic and ideal for those with metal sensitivities. Your choice depends on factors like budget, durability, and personal preference.
How often should I get myjewellery appraised?
Jewelry appraisal is essential for insurance purposes and to ensure your pieces are properly valued. We recommend having your jewellery appraised every 2-3 years or whenever you acquire new pieces.
This ensures that your insurance coverage accurately reflects the current market value of your collection and provides peace of mind in case of loss or theft.